…Open Internet = Online Reviews Can Boost Multi-Sided Accountability Airbnb Total Host / Guest Reviews on Airbnb 90MM Safety is our number one principle at Airbnb, the whole thing only works if s ew you feel safe – we have a few hundred i people on our Trust & Safety Team Rev t s who really work with the ue G Airbnb community to facilitate that. ng i k oo45MM B 70% of guests – when they stay on & nt Airbnb – leave a review, which ou c means we’ve built a system that c t A allows the community to review Hos l properties on Airbnb & build trust. ota T Brian Chesky – CEO, Airbnb, 4/19 0 2013 2014 2015 2016 2017 2018 Source: Total host / guest reviews per Airbnb (6/19). Each booked trip taken on Airbnb can have 0-2 reviews depending on if the host account and/or booking guest writes a review. Brian Chesky quote per interview on CBS News (4/19) Internet Trends 196 2019